International Shipping & Duties
JELADO ships worldwide from our warehouse in Japan. This page explains how international shipping, customs duties, delivery, and after-sales support work when you order from outside Japan.
Where we ship
We ship to most countries and regions via EMS (Express Mail Service), operated by Japan Post. Every parcel is tracked and requires a signature on delivery.
If your country does not appear at checkout, please contact us before ordering.
Shipping rates
Shipping is charged by destination zone and total parcel weight. The exact amount for your order is calculated automatically at checkout, in your local currency, once you enter your shipping address.
The table below shows our current EMS rates in Japanese yen so you can estimate the cost in advance.
| Zone | Main destinations | 500 g | 1.0 kg | 2.0 kg |
|---|---|---|---|---|
| Zone 1 | China, Taiwan, South Korea | ¥1,450 | ¥2,200 | ¥3,400 |
| Zone 2 | Asia, Middle East, Hong Kong, Singapore, Russia | ¥1,900 | ¥3,150 | ¥4,550 |
| Zone 3 | Europe, UK, Oceania, Canada, Mexico | ¥3,150 | ¥4,400 | ¥6,700 |
| Zone 4 | United States | ¥3,900 | ¥5,300 | ¥7,900 |
| Zone 5 | Africa, Central & South America, Caribbean | ¥3,600 | ¥5,100 | ¥8,100 |
Rates are set in smaller increments than shown here (500 g, 600 g, 700 g and so on) and continue up to 30 kg, so the figure at checkout may fall between the values in this table. The exact amount for your parcel is always shown at checkout before you pay.
Customs duties and import taxes
Duties and import taxes are not included in the price you pay us.
Your order is shipped on a DDU basis (Delivered Duty Unpaid). Depending on your country, you may be charged customs duty, import VAT or GST, and a carrier handling or brokerage fee. These are collected from you directly by the carrier or your local customs authority, usually before the parcel is released for delivery.
The amount depends on your country's rules and the declared value of the goods. JELADO cannot calculate, prepay, or refund these charges. If you are unsure what to expect, we recommend checking with your local customs office before you order.
We declare the full purchase value on all customs paperwork, as required by law. We cannot mark an order as a gift or declare a lower value.
Processing and delivery time
Orders are prepared and dispatched from Japan on business days, excluding weekends, Japanese public holidays, and our year-end and summer closures.
Once your parcel leaves us, EMS delivery times vary by destination, and customs clearance in your country can add several days. Delays are more common during peak seasons, national holidays, severe weather, and customs inspections.
If you have not received a shipping confirmation email within 5 business days of placing your order, please contact us.
Pre-order and made-to-order items ship on a different schedule. The expected timing is stated on each product page.
Tracking your parcel
We email you a tracking number as soon as your order ships. You can follow your parcel on the Japan Post website and, once it arrives in your country, through your national postal service.
Cancellations
We are unable to cancel or change an order once it has been placed. Please check your size, colour, quantity, and shipping address carefully before completing checkout.
Returns and refunds
We do not accept returns or refunds on international orders for reasons of personal preference, including size or fit.
If your order arrives damaged, or if we have sent you the wrong item, colour, or size, please contact us within 7 days of delivery with photographs and we will put it right.
Exchanges
Exchanges are possible provided you cover the cost of returning the item to Japan. The item must be unused, unwashed, with all tags and labels attached, and in its original packaging.
Shipping charges, customs duties, and import taxes already paid are not refundable. Any duties or taxes arising on the replacement item are your responsibility.
Please contact us before sending anything back. Returns sent without prior arrangement cannot be processed.
Payment
International orders can be paid by credit card or PayPal. Debit cards are not accepted. Delivery date and time cannot be specified for international orders.
Delivery problems
Please enter your address in full, including any apartment or building number, and a phone number the carrier can reach you on. Incomplete addresses are the most common cause of delayed and returned parcels.
If a parcel is returned to us because the address was incorrect, delivery was refused, duties were left unpaid, or the parcel went uncollected, we will contact you to arrange reshipment. The cost of reshipping is payable by you, and the original shipping charge is not refundable.
Questions
If anything here is unclear, or your order does not fit the cases described above, please get in touch through our contact form. We are happy to help before you order.